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Measures to support accessibility

We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.


We are actively working toward increasing the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.


This website endeavours to conform to level Double-A of the World Wide Web Consortium W3C Web Content Accessibility Guidelines 2.0These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user-friendly.

Sussex Street Community Law Service takes the following measures to ensure accessibility of our services:

  • Provide continual accessibility training for our staff

  • Assign clear accessibility goals and responsibilities

  • Employ formal accessibility quality assurance methods


Conformance status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Sussex Street Community Law Service is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.


Additional accessibility considerations

Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Re-authentication after a session expires, does not cause loss of data. Some videos have sign language interpretation.



We welcome your feedback on the accessibility of Sussex Street Community Law Service. Please let us know if you encounter accessibility barriers on Sussex Street Community Law Service

We try to respond to feedback within one business day.


Technical specifications

Accessibility of Sussex Street Community Law Service relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML


  • CSS

  • JavaScript

  • SMIL

These technologies are relied upon for conformance with the accessibility standards used.


Limitations and alternatives

Whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. Despite our best efforts to ensure the accessibility of Sussex Street Community Law Service, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Sussex Street Community Law Service:

Comments from users: Uploaded images may not have text alternatives because we cannot ensure the quality of contributions. We monitor user comments and typically repair issues within ten business days. Please use the ‘website feedback’ button if you encounter an issue.


Assessment approach

Sussex Street Community Law Service assessed the accessibility of our services by the following approaches:

  • Self-evaluation

  • External evaluation



This statement was created on 15 December 2022.


UserWay is embedded in this website to improve accessibility. 

For greater accessibility, we have installed the UserWay application. UserWay assists our website users to make our information more accessible regardless of browser settings, individual assistance technology or other aids. 

You can find out more about UserWay here.

Where possible use an up-to-date browser

By using an up-to-date browser (the program you use to access the internet), you will have access to a much richer set of options to aid you navigate around this website. 

The standard browsers we would recommend are below with links to install each of them:







Safari (Mac only)

Internet Explorer

Internet Explorer



Once installed, each browser will bring its own selection of accessibility options and may allow further options via the use of plug-ins. For more details see the Accessibility page for each one:

Keyboard Short Cuts / Access Keys
Different browsers use different keystrokes to activate access key shortcuts, as shown below:
Keyboard Short Cuts - Access Keys

Options in your browser


Most modern browsers share the most common accessibility tools. Here is a list of useful features:


Incremental Search

Incremental search allows you to progressively search a web page for a particular word or phrase on a page. To enable this on your browser, press and hold Ctrl/Command and then tap F. This will open a box to type your search into. As you type, the matches will be highlighted on the page for you.


Spatial Navigation

Hitting tab will jump you to each of the items you can interact with on any page. Holding the SHIFT key and then pressing tab will take you to the previous item.  

Caret Navigation (Internet Explorer and Firefox only)

Instead of using a mouse to select text and move around within a webpage, you can use standard navigation keys on your keyboard: Home, End, Page Up, Page Down & the arrow keys. This feature is named after the caret or cursor, that appears when you edit a document.

To turn this feature on, press the F7 key at the top of your keyboard and choose whether to enable the caret on the tab you are viewing or all your tabs.

Space bar

Pressing the space bar on a web page will move the page you are viewing down to the next visible part of the page.

Text fonts

Depending on your browser, you can override all fonts on the site to one that is easier for you to read. Options can be found in your browser's settings/preferences.

Change Font in Firefox

Change Font in Chrome

Change Font in Safari

Change Font in Internet Explorer

Change Font in Edge

Enlarge your view

You can activate the browser zoom via these keyboard shortcuts

Zoom in Firefox

Zoom in Chrome

Zoom in Safari

Zoom in Internet Explorer

Zoom in Edge


To zoom your entire computer screen

Apple Mac and Windows operating system both contain options to enlarge your view of your screen:


Apple OS X

Make your computer read the site aloud

This website has been built with screen readers in mind. Menus, pictures and inputs will have the correct tags and mark up to compliment your chosen screen reader.

We have tested with following tools:

  • NVDA (NonVisual Desktop Access) is a free screen reader for computers running on the Windows operating system.
    The latest version can be downloaded for FREE here (You may be asked for a voluntary donation on their website. If you do not wish to donate, click "skip donation this time".)


  • WAVE is developed and made available as a free community service by WebAIM. Originally launched in 2001, WAVE has been used to evaluate the accessibility of millions of web pages. Read more here.


  • Microsoft Windows Narrator is available in most versions of Microsoft Windows operating systems and reads text on the screen aloud and describes events like error messages so you can use your PC without a display. To find out more and how to enable it on your version, please click here.


Control your computer with your voice

Apple Mac and Windows operating systems both provide ways to control your computer with voice recognition:


Apple OS X 

Third party voice recognition software is available too.


In summary


We are committed to providing you access to our most valuable resources. If you do spot something that does not look right or have any suggestions for how we might improve our services, then please let us know.

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